www.centracleaning.com

Last Updated: 1^st August 2025

1. Introduction & Purpose

At CENTRA CLEANING LLC (“Company”, “we”, “us”, or “our”), we respect your privacy and value the trust you place in us. This Privacy Policy explains, in clear terms, how we handle your personal information when you use our cleaning services, visit our website, or interact with us in any way.

This Policy is designed to:

• Tell you what data we collect, why we collect it, and how we use it;
• Explain who we may share it with and under what circumstances;
• Outline your rights and choices regarding your data;
• Ensure compliance with applicable privacy laws, including Florida state privacy laws, and where relevant, U.S. federal privacy principles.

By booking a cleaning, browsing our website www.centracleaning.com, or otherwise engaging with us, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Who We Are & Contact Information

CENTRA CLEANING LLC is a Florida-based provider of residential and commercial cleaning services, serving Dade, Broward, and Palm Beach Counties.

We are the data controller for the personal information we collect, meaning we decide how and why your data is processed.

If you have any questions or wish to exercise your privacy rights, contact us at:

• Email: info@centracleaning.com
• Phone: 754-275-3246
• Mailing Address: CENTRA CLEANING LLC, , Florida, USA

We aim to respond to all privacy-related inquiries within the timeframe required by law.

3. Scope of This Policy

This Privacy Policy applies to:

• Personal data collected when you use our cleaning services, contact us, or request a quote;
• Information gathered through our website and our online booking system (powered by Booking Kola);
• Data obtained through phone calls, emails, or other direct communications with our team.

This Policy does not apply to:

• Data processed solely by third-party providers (e.g., Booking Kola, payment processors) under their own privacy policies;
• External websites or services linked from our site — they are independent and have their own privacy terms.

We encourage you to review the privacy policies of any third-party providers whose services you use in connection with ours.

4. What Information We Collect

We only collect information that is necessary to deliver our services, operate our business, and comply with legal obligations. The types of information we collect include:

A. Contact Data

• Full name
• Email address
• Phone number
• Service address

B. Service Data

• Property details (size, type, layout, access instructions)
• Cleaning preferences and schedules
• Notes relevant to service (e.g., presence of pets, allergies, or special requests)

C. Payment Data

• Billing name and address
• Payment card information (processed securely via third-party payment gateways; we do not store your full card details)

D. Technical & Website Data

• IP address and device information
• Browser type, operating system, and site usage patterns (via cookies and analytics)

E. Communication Records

• Emails, call logs, and chat transcripts related to your inquiries, bookings, or complaints.

We do not intentionally collect sensitive personal information such as Social Security numbers, medical data, or biometric information. Please do not provide such data unless it is strictly necessary for the service.

5. How We Collect Information

We collect personal information through the following methods:

• Direct Interactions:
  
  • When you book a service, request a quote, or contact us by phone, email, or online forms.
• Automated Technologies:
  
  • When you browse our website, we may automatically collect technical data using cookies, analytics tools, and server logs.
• Third-Party Providers:
  
  • Certain data (e.g., booking details, payment confirmation) may be collected and shared with us by trusted third-party service providers such as Booking Kola (for online scheduling) and payment gateways (for secure transaction processing).

These third parties have their own privacy practices, which we do not control.

6. Why We Collect Data & Legal Bases

We collect and process your personal data for the following lawful purposes:

• Contractual Necessity: To fulfill our obligations when you book and pay for cleaning services.
• Legal Compliance: To meet regulatory requirements, including tax and record-keeping obligations.
• Legitimate Business Interests: To prevent fraud, enhance security, and improve our services.
• Consent: For activities that require your permission (e.g., sending marketing emails), which you may withdraw at any time.

We do not sell personal data to third parties under any circumstances.

7. How We Use Your Information

Your personal data is used only to the extent necessary to run our business and serve you effectively. Specifically, we use it to:

• Deliver Cleaning Services – including scheduling, dispatching staff, and tailoring our services to your needs.
• Process Payments Securely – using third-party payment gateways that comply with strict security standards.
• Communicate With You – regarding bookings, confirmations, updates, reminders, or service-related issues.
• Provide Customer Support – addressing complaints, re-clean requests, or inquiries.
• Improve Service Quality – analyzing service patterns and feedback to enhance our offerings.
• Protect Our Business – detecting fraud, enforcing our Terms & Conditions, and complying with legal requests.
• Optional Marketing – sending promotions or updates only if you have opted in, with a simple opt-out option at any time.

We strictly limit the use of your data to these purposes and do not use it in ways unrelated to our relationship with you.

8. Sharing Your Information

We treat your personal data with strict confidentiality and only share it when necessary. Specifically, we may share your information:

• With Our Staff and Contractors – strictly limited to what is required to perform cleaning services.
• With Third-Party Service Providers – such as Booking Kola (for online scheduling), secure payment processors, IT support providers, and analytics tools — only to the extent necessary for them to perform services on our behalf.
• For Legal or Safety Reasons – if required by law, court order, subpoena, or to protect our legal rights and the safety of our staff.
• During Business Transfers – in the event of a merger, acquisition, or sale of assets, data may be transferred to the successor company under the same privacy commitments.

We do not sell or rent your personal data to advertisers or marketers.

9. Third-Party Processors (Booking Kola, Payment Gateways, etc.)

We rely on trusted third-party service providers to facilitate certain functions, including booking management, payment processing, and IT hosting.

• Independent Responsibility: These providers (e.g., Booking Kola, Stripe, PayPal) process your data under their own privacy policies, which we do not control.
• Limited Data Sharing: We share only the information they need to perform their services.
• Risk Disclaimer: While we carefully choose partners with strong security practices, CENTRA CLEANING LLC is not responsible for any misuse, breach, or unauthorized use of data by third-party providers.
• Your Responsibility: By using our services, you also agree to review and accept the privacy policies of these providers.

10. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and improve user experience.

• Types of Cookies Used:
  
  • Essential Cookies – required for site operation and booking functionality.
  • Analytics Cookies – to help us understand site performance (e.g., Google Analytics).
  • Preference Cookies – to remember user settings and preferences.
• Your Choices:
  
  • You can control or disable cookies through your browser settings.
  • Disabling essential cookies may affect booking functionality.

For full details, refer to our Cookies Policy.

11. Data Retention Policy

We retain personal information only as long as necessary for the purposes outlined in this Policy:

• Service Records: Kept for up to 7 years for tax, accounting, and dispute resolution.
• Payment Data: We do not store card details; payment records are kept as required for financial compliance.
• Marketing Data: Retained only while you remain subscribed.

Once data is no longer required, we securely delete or anonymize it.

12. Data Security Measures

We implement administrative, technical, and physical safeguards to protect your personal information:

• Encryption and secure transmission protocols (SSL)
• Access restricted to authorized personnel only
• Use of secure third-party platforms for payment and booking data
• Regular security reviews and updates

However, no system is 100% secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security. Our liability for breaches is limited as described in our Terms & Conditions.

13. Data Accuracy & Your Responsibility

You are responsible for ensuring that all information you provide to us is accurate and up-to-date.

• Why It Matters: Incorrect data (e.g., wrong address, outdated contact details) may prevent proper service delivery.
• Your Obligation: Notify us immediately of any changes to your personal information.
• Liability Disclaimer: We are not responsible for losses or errors resulting from inaccurate or incomplete data provided by you.

14. Your Privacy Rights

Depending on where you live, you may have certain privacy rights under applicable laws (such as the Florida Digital Bill of Rights and California CCPA, where applicable). These may include:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your data, where legally permitted.
• Restriction or Objection: Limit or object to certain processing activities.
• Marketing Opt-Out: Stop receiving marketing emails by using the unsubscribe link or contacting us directly.

To exercise these rights, send a request to privacy@centracleaning.com. We will verify your identity before processing any requests.

15. Children’s Privacy

Our services are intended for adults.

• We do not knowingly collect personal data from individuals under 18 years of age.
• If we become aware that a child has provided us with personal information without parental consent, we will delete it immediately.
• Parents or guardians who believe their child has submitted data to us should contact privacy@centracleaning.com to request removal.

16. Do Not Track (DNT) & Opt-Out Mechanisms

Some browsers include a Do Not Track (DNT) feature to signal websites not to track user activity.

• Currently, there is no industry-standard response to DNT signals, so our site does not specifically alter its practices when receiving them.
• You may, however, opt out of non-essential cookies and marketing emails through your browser settings or by contacting us directly.

17. State-Specific Rights (Florida, California, etc.)

We primarily operate in Florida, but we comply with privacy requirements applicable to residents of other U.S. states where required:

• Florida Residents: Under the Florida Digital Bill of Rights (when fully in effect), you may have the right to access, correct, delete, or restrict use of your personal data.
• California Residents (CCPA): If applicable, you have the right to know what personal data we collect, request deletion, and opt out of data sharing. We do not sell personal data.
• Verification: To protect your information, we will verify your identity before fulfilling any requests.
• To exercise state-specific rights, contact privacy@centracleaning.com.

18. International Data Transfers

All data we process is primarily stored in the United States.

• If you access our services from outside the U.S., you acknowledge and consent that your information may be transferred to, stored in, and processed in the U.S.
• Privacy laws in the U.S. may differ from those in your jurisdiction, but we take reasonable steps to protect your data during such transfers.

19. Third-Party Links & External Websites

Our website may include links to other websites, plug-ins, or services.

• Clicking these links may allow third parties to collect or share data about you.
• We do not control these external sites and are not responsible for their privacy practices.
• We encourage you to review the privacy policies of any third-party sites you visit.

20. Social Media Data Handling

When you interact with us through social media platforms (such as Facebook, Instagram, etc.):

• We may collect information made available by your public profile, subject to your privacy settings.
• Content you post publicly (e.g., reviews, comments, tagged photos) may be visible to others and is not protected by this Policy.
• Social media platforms have their own privacy policies, which govern how they handle your data.

21. Photography & Proof of Service

To maintain service quality and resolve disputes, our teams may take before-and-after photos of the areas cleaned.

• Scope: Photos will focus only on serviced areas and avoid capturing personal identifiers unless unavoidable.
• Purpose: These photos are used solely for internal quality control, training, and dispute resolution.
• Storage: Images are stored securely and not shared publicly without your consent.

22. Data Breach Protocol

While we use strong security measures to protect your data, no system is completely secure. In the event of a data breach involving your personal information:

• We will investigate the incident promptly and take immediate steps to contain and mitigate risks.
• If the breach creates a significant risk of harm, we will notify affected individuals and, where required, the appropriate regulatory authorities, in accordance with applicable laws.
• Our liability in connection with any breach remains strictly limited as set out in our Terms & Conditions.

23. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable legal requirements.

• Notice of Changes: Updates will be posted on our website with a revised “Last Updated” date.
• Significant Changes: If changes materially affect your privacy rights, we will take additional steps to notify you, such as sending an email or placing a prominent notice on our website.
• Your Continued Use: By continuing to use our services after updates are posted, you accept the revised Policy.

24. Consent & Acknowledgment

By booking a cleaning service, submitting personal information, or using our website, you:

• Consent to the collection, processing, and sharing of your data as described in this Policy;
• Acknowledge that your data may be processed in the United States, subject to U.S. privacy laws;
• Agree to future modifications of this Policy as outlined in Section 23.

If you do not agree to the terms of this Policy, you should discontinue using our services and website.

25. Contact Us

If you have any questions, concerns, or privacy-related requests, please contact us using the details below:

• Email: info@centracleaning.com
• Phone: 754-275-3246
• CENTRA CLEANING LLC, Florida, USA

We will respond to verified requests within the time required by law and ensure your concerns are addressed promptly.